Compound Leverage

Issue #0033

One of the biggest headaches with AI tools like ChatGPT is that you never know what you'll get.

Put in the same question twice and get two different answers.

How can this be fixed? Combine AI with rules and knowledge to let it do what it does best.

That's where AI Agents and Assistants come to the rescue.

You control the output with predefined responses and training data. You no longer receive random answers—get consistent, more predictable outputs.

This matters most in customer service, where wrong answers can cost you in money and reputation.

An entrepreneurship organization client with 700 entrepreneurs wanted to use AI to assist them with a customer service issue. How can they respond to questions faster and reduce the time their team spends responding to inquiries?

Their dedicated question inbox was overflowing, and staff couldn't keep up. This led to delays and frustrated clients. The questions centered around 12 categories.

This is where the CoPilot Studio Agent came in; we used it to answer common questions and pass them on to a live agent for other things.

The best part? You can build this too, and it's easier than you think.

You can start by opening Power Apps in your Office 365 account.

That's where you'll build and deploy your AI agent. Use tools like ChatGPT, DeepSeek, or Claude to create instructions to make the process even faster.

Your AI setup can handle basic questions around the clock while sending complex queries to your team. This hybrid approach ensures users get quick answers for routine questions and personal support when needed.

One key advantage of Microsoft's AI tools is their flexibility. Whether your clients reach out through Microsoft Teams, your website, or other channels, they'll get the same quick, consistent support everywhere.

Think about your support needs.

How many hours do they spend on repeat questions?

What could they do with that time instead?

Try a Co-Pilot Studio agent in Power Apps.

Test it on your most common questions. Then watch your team's workload drop while client happiness rises.

Want me to go deeper on how to build your first AI agent?

Reply to this email, and I'll send you a step-by-step guide.

Marvin

PS:

Want more content like this? Join THINK School to access our entire AI library. The first seven days are free, and no credit card is required. Also, remember to join our Discord channel for prompts, tools, and more.